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Privacy Policy

  1. We respect your privacy

    1.1 TXGB Is an online tourism marketplace that is operated by Rainmaker Solutions Limited. Rainmaker Solutions Limited respects your right to privacy and is committed to safeguarding the privacy of our customers and visitors to our platform. We adhere to the General Data Protection Regulation (Regulation (EU) 2016/679). This policy sets out how we collect and treat your personal data.

    1.2 "Personal Data" has the meaning defined within the above regulation and is any information relating to an identifiable person.

  2. Important Information and who we are

    2.1 Purpose of this privacy policy

    This privacy policy aims to give you information on how TXGB collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up, purchase a product or service or take part in a competition.

    This website is not intended for children and we do not knowingly collect data relating to children.

    It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

    2.2 Controller Rainmaker Solutions Limited (CRN: 07408622) is the controller and responsible for your personal data (collectively referred to as Rainmaker "we", "us" or "our" in this privacy policy).

    We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

    2.3 Contact details If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:

    Full name of legal entity: Rainmaker Solutions Limited

    Email address: Privacy Management support@txgb.co.uk

    Postal address: Unit 19971, PO Box 6945, London, W1A 6US

    You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

    2.4 Changes to the privacy policy and your duty to inform us of changes

    2.5 We keep our privacy policy under regular review. This version was last updated on 29 May 2019. Historic versions can be made available upon request.

    2.6 It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

    2.7 Third-party links

    This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

  3. Collection of personal information

    3.1 Rainmaker Solutions Limited will, from time to time, receive and store personal information You enter onto our TXGB Platform, provided to us directly or given to us in other forms.

    3.2 You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service booking. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

    3.3 Additionally, we may also collect any other information you provide while interacting with us.

  4. How we collect your personal information

    4.1 Rainmaker Solutions Limited collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access TXGB client websites and when we provide our booking services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

  5. Use of your personal information

    5.1 Rainmaker Solutions Limited may use personal information collected from you to provide you with information, updates and to fulfil bookings you have made via our TXGB platform. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

    5.2 Rainmaker Solutions Limited may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

  6. Disclosure of your personal information

    6.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, Suppliers and participants in our TXGB platform or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal

    6.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

    6.3 We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Rainmaker Solutions Limited, TXGB, its customers or third parties.

    6.4 Information that we collect may from time to time be stored, processed or transferred between parties located in countries outside of The United Kingdom and in some instances outside of the EEA.

    6.5 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

    6.6 By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

  7. International Transfers

    7.1 We share your personal data within the Rainmaker Group. This may involve transferring your data outside the European Economic Area (EEA).

    We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called "binding corporate rules".

    7.2 Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

    7.3 Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.

  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

    7.4 Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA

  1. Security of your personal information

    8.1 Rainmaker Solutions Limited is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

    8.2 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

  2. Access to your personal information

    9.1 You may request details of personal information that we hold about you in accordance with the provisions of The General Data Protection Regulation (Regulation (EU) 2016/679). In rare circumstances a small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email our Privacy Management department at Privacy Management support@txgb.co.uk .

    9.2 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in The General Data Protection Regulation (Regulation (EU) 2016/679).

  3. Complaints about privacy

    10.1 If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Privacy Management support@txgb.co.uk . We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

  4. Changes to Privacy Policy

    11.1 Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

  5. TXGB Platform

    12.1 When you come to our Platform (TXGB) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyze how people use our site, such that we can improve our service.

    12.2 We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

    12.3 Our site may from time to time have links to third party websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Rainmaker Solutions Limited is not responsible for the privacy practices of other such websites. We encourage our users to be aware when they leave our website, to read the privacy statements of each and every website that collects personal information.

  6. Data Retention

    13.1 How long will you use my personal data for?

    We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

    To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

    Details of retention periods for different aspects of your personal data are available in our retention policy which you can request by contacting our Data Protection Officer (DPO).

  7. Your Legal Rights

    14.1 Under certain circumstances, you have rights under data protection laws in relation to your personal data:

    • Request access to your personal data.
    • Request correction of your personal data.
    • Request erasure of your personal data.
    • Object to processing of your personal data.
    • Request restriction of processing your personal data.
    • Request transfer of your personal data.
    • Right to withdraw consent.

    If you wish to exercise any of the rights set out above, please contact our Data Protection Officer.

    14.2 No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

    14.3 What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    14.4 Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.