We respect your privacy
1.1 TXGB is an online tourism marketplace that is operated by Tourism Exchange Great Britain Ltd. Tourism Exchange Great Britain Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and visitors to our platform. We adhere to the UK Data Protection Act 2018, which implements the General Data Protection Regulation (Regulation (EU) 2016/679). This policy sets out how we collect and treat your personal data.
1.2 “Personal Data” has the meaning defined within the above regulation and is any information relating to an identifiable person.
Important Information and who we are
This website is not intended for children and we do not knowingly collect data relating to children.
2.3 Contact details
Full name of legal entity: Tourism Exchange Great Britain Ltd
Email address: Privacy Management firstname.lastname@example.org
Postal address: ℅ Oak House, Tanshire Park, Shackleford Road, Elstead, Surrey, GU8 6LB
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2.5 Third-party links
Collection of personal information
3.1 Tourism Exchange Great Britain Ltd will, from time to time, receive and store personal information You enter onto our TXGB Platform, provided to us directly or given to us in other forms.
3.3 Additionally, we may also collect any other information you provide while interacting with us.
How we collect your personal information
Use of your personal information
5.1 Tourism Exchange Great Britain Ltd may use personal information collected from you to provide you with information, updates and to fulfil bookings that have been made via our TXGB platform. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
5.2 Tourism Exchange Great Britain Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
Disclosure of your personal information
6.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, Suppliers and participants in our TXGB platform or subcontractors insofar as reasonably necessary for the purposes set out in this Policy.
6.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
6.3 We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Tourism Exchange Great Britain Ltd, TXGB, its customers or third parties.
6.4 Information that we collect may from time to time be stored, processed or transferred between parties located in countries outside of The United Kingdom and in some instances outside of the EEA.
6.5 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
7.1 We share your personal data within the Rainmaker Group. This may involve transferring your data outside the European Economic Area (EEA). We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called “binding corporate rules”.
7.2 Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
7.3 Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
- Where we use certain service Providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
- Where we use Providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
Security of your personal information
8.1 Tourism Exchange Great Britain Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Access to your personal information
9.1 You may request details of personal information that we hold about you in accordance with the provisions of the UK Data Protection Act 2018. In rare circumstances a small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please click this link to complete your DSAR Form.
9.2 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the UK Data Protection Act 2018.
Complaints about privacy
10.1 If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Privacy Management email@example.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
12.1 When you come to our Platform (TXGB) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
|Name of cookie||Owner||Purpose for the cookie||Expires in|
|_gid||Google Analytics||Google Analytics - Used to distinguish users||90 days|
|_gcl_au||Google Tag Manager||Google Tag Manager - Used to distinguish users||90 days|
|_gat_UA-142460228-1||Google Analytics||Google Analytics - Throttle request rate (Website content managers & normal website visitors)||Session|
|_ga||Google Analytics||Google Analytics - Used to distinguish users||1 year|
|_fw_crm_v||FreshSales||FreshSales Chat - Assistance Chat Widget||Session|
|_fbp||Facebook Pixel - Used to distinguish users||2 years|
|ARRAffinitySameSite||TXGB||Stores which of our servers you are talking to for optimisation. Only lasts until you close the browser window.||24 hours|
|ARRAffinity||TXGB||Stores which of our servers you are talking to for optimisation. Only lasts until you close the browser window.||1 Year|
|.AspNet.Consent||TXGB||Stores whether you consent to the rest of our cookies or not. (Yes or No) - avoids us asking the same question next time you visit the site.||Session|
|cookieyes-consent||TXGB||CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on their subsequent visits to this site. It does not collect or store any personal information of the site visitors.||1 Year|
|test_cookie||doubleclick.net||The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.||15 minutes|
|YSC||YouTube||YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.||Session|
|VISITOR_INFO1_LIVE||YouTube||A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.||5 months 27 days|
|yt-remote-device-id||YouTube||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.||Never|
|yt-remote-connected-devices||YouTube||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.||Never|
|IDE||Google DoubleClick IDE cookies||Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.||1 year 24 days|
|DEVICE_INFO||YouTube||Used to track user's interaction with embedded content.||5 months 27 days|
|GCW.SelectedUILanguage||TXGB||No description||1 month|
|first_session||TXGB||No description||1 month 1 day|
12.2 Our site may from time to time have links to third party websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Tourism Exchange Great Britain Ltd is not responsible for the privacy practices of other such websites. We encourage our users to be aware when they leave our website, to read the privacy statements of each and every website that collects personal information.
13.1 How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request by contacting our Data Protection Officer (DPO).
Your Legal Rights
14.1 Under certain circumstances, you have rights under data protection laws in relation to your personal data:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please click this link to complete your DSAR Form.
14.2 No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
14.3 What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.